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  • Privacy Commitment

Privacy Policy

Last Updated 4/10/2026

1. Introduction

Metix LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (metix.co) or use our Services.

2. Information We Collect

2.1 Information You Provide

  • Personal Details: When you submit a form or contact us, we may collect your name, email address, company name, phone number, mailing address, and any information you include in your message.
  • Payment Information: If we engage in paid services, payment details may be collected through our secure payment processors.
  • Communications: Records of email, phone, or chat communications with our team.

2.2 Information Collected Automatically

  • Usage Data: We may collect information about how you interact with our site (e.g., IP address, browser type, device type, pages visited, time spent on pages).
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, understand usage patterns, and improve our services. You may disable cookies via your browser settings, but some features may not work as intended.

3. How We Use Your Information

We use your personal data to:

  • Provide Services: Respond to inquiries, deliver requested Services, and manage client relationships.
  • Communicate With You: Send confirmations, reminders, project updates, promotional messages (if you have opted in), and other relevant communications.
  • Improve Our Site: Analyze trends, monitor usage, and enhance our website and services.
  • Comply With Legal Requirements: Fulfill obligations under applicable laws and regulations, and protect the rights and safety of Metix and its users.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide your phone number or other contact details and check a box or otherwise indicate you want to receive messages from us.
  • Contract: To fulfill contracts or take steps at your request before entering into a contract.
  • Legitimate Interests: To operate our business effectively, maintain customer relationships, and improve our services, provided that such interests do not override your fundamental rights.
  • Legal Obligation: To comply with legal requirements and respond to lawful requests.

5. Sharing Your Information

  • Service Providers: We may share your information with trusted third‑party vendors who provide services such as website hosting, email delivery, analytics, customer relationship management, or payment processing. These providers are authorized to use your information only as necessary to perform services on our behalf.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to another entity, subject to this Privacy Policy.

No Mobile Opt‑In Sharing

No mobile information (including phone numbers) and SMS opt‑in consent will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties. This clause ensures compliance with 10DLC requirements.

6. SMS and Email Communications

  • SMS Consent: By providing a telephone number and submitting a form on our site, you consent to receive SMS text messages from Metix. Message frequency may vary depending on engagement. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
  • Email Marketing: You may receive newsletters or promotional emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any of these emails.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. We may anonymize and use aggregated data for analytics purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Object to or restrict processing of your data.
  • Withdraw consent at any time when processing is based on consent.

9. Security Measures

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

10. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any external sites you visit.

11. Children’s Privacy

Our site and services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to remove that information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the site after any modifications constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: